Challenge
Drivers relied on spreadsheets and word-of-mouth referrals while mechanics fielded unqualified leads. Fixify needed a trustworthy digital experience that could scale quickly without overwhelming a lean operations crew.
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Marketplace platform — 2025Insights
Fixify
Matchmaking drivers with certified mechanics in minutes.
Fixify is a marketplace for automotive repairs that removes the guesswork from finding a reliable mechanic. We partnered with the founding team to map the service journey, polish the brand, and deliver the mobile product that now powers thousands of monthly bookings.
Services
Product strategyUX researchVisual designMobile engineeringOperations tooling
Timeline
12-week MVP • Ongoing partnership
Monthly bookings
5,000+
Coverage areas
6 cities
Avg. response time
<5 min
Solution
We designed a map-first consumer app with transparent pricing, verified reviews, and realtime scheduling. A companion mechanic portal automates job intake and quoting, while a central admin console gives Fixify staff live visibility into supply and demand.
Outcomes
- Launched a cross-platform MVP in 12 weeks that earned a 4.7★ rating at launch.
- Scaled to 5,000+ monthly service requests with automated notifications and routing.
- Reduced manual operations work by 60% thanks to unified tooling and SLA dashboards.
Technologies
- React Native
- MapLibre
- Node.js
- Azure
- PostgreSQL
- Stripe
Deliverables
- Service blueprint
- Design system
- Consumer & provider apps
- Admin console
"Synapse translated a messy ops problem into a product customers rave about. We shipped faster than any investor expected."